Pagoda Travel Legal Center

Pagoda Travel — Terms & Conditions

By booking with Pagoda Travel, you agree to the terms below.

All services arranged by Pagoda Travel are custom, time-intensive, and often require coordination with third-party suppliers such as guides, drivers, experience providers, restaurants, and accommodations. Once planning and bookings begin, time and administrative costs are incurred.

Payments

Full payment is required in order to confirm and secure services, unless otherwise agreed in writing.

All prices displayed on the Pagoda Travel platform include our service markup, the travel advisor's commission, and applicable VAT where required by law. VAT is not an additional charge — it is already incorporated into the price shown.

If paying by credit card, please note that card payments may incur third-party processing fees. These fees are charged by the payment processor and are not controlled by Pagoda Travel.

Cancellations (Strict Policy)

If an invoice has been issued and payment has been received, and the booking is subsequently cancelled, the following cancellation fees will apply:

• Cancellations made more than 30 days prior to the first service date: 10% of the total invoiced amount
• Cancellations made within 30 days of the first service date: 20% of the total invoiced amount

In addition, payment processing fees, bank transfer charges, and any non-recoverable third-party supplier deposits or penalties will be deducted from the refund.

Any currency exchange differences incurred due to exchange rate fluctuations are non-refundable. Refunds, where applicable, will be processed within 14 business days of written cancellation confirmation.

Refund Processing

If a refund is approved, it will be processed using the original payment method where possible.

Please note:

• Refund processing times depend on the payment provider and your bank or card issuer.
• Card processing fees charged at the time of payment may not be refundable.

Changes to Bookings

If you need to change dates, times, or services, we will do our best to accommodate your request. However, changes are not guaranteed and may result in additional costs depending on supplier availability and cancellation rules.

Third-Party Suppliers

Pagoda Travel works with independent third-party suppliers. While we carefully select our partners, we cannot be held responsible for delays, cancellations, or changes caused by circumstances outside our control, including but not limited to weather, transportation issues, natural disasters, supplier operational issues, or government restrictions.

Traveler Responsibility

Travelers are responsible for ensuring they have:

• Valid passports and visas (if required)
• Travel insurance (strongly recommended)
• Accurate personal details and travel information
• The ability to meet guides and drivers at the agreed times and locations

Travel Insurance (Strongly Recommended)

We strongly recommend that travelers purchase comprehensive travel insurance that covers cancellations, medical emergencies, and trip interruptions.

Force Majeure

Pagoda Travel is not liable for cancellations, disruptions, or delays caused by events outside reasonable control, including natural disasters, severe weather, war, terrorism, strikes, pandemics, government restrictions, or transportation shutdowns.

Platform Role & Limitation of Liability

Pagoda Travel operates solely as a technology platform and marketplace. We are not a tour operator, travel agent, or service provider. All tours, transfers, experiences, and related services are designed, operated, and delivered exclusively by independent third-party guides, operators, and DMCs.

By using the Pagoda Travel platform, you acknowledge and agree that:

• Pagoda Travel is not responsible for the quality, safety, timeliness, or delivery of any service provided by a third-party supplier
• Pagoda Travel does not employ, supervise, or control any guide, driver, or operator listed on the platform
• Any claim arising from a service failure, injury, loss, or dispute must be directed at the relevant supplier, not Pagoda Travel

To the fullest extent permitted by applicable law, Pagoda Travel's total liability to any party — whether arising from contract, tort, negligence, or otherwise — shall not exceed the total amount paid by that party to Pagoda Travel for the specific service giving rise to the claim.

Platform Terms for Travel Advisors

Travel advisors using the Pagoda Travel platform agree that:

• They are acting as independent professionals on behalf of their clients
• Pagoda Travel is not responsible for any advice given by the advisor to their client
• The advisor is responsible for ensuring their client is aware of and accepts these Terms & Conditions before any booking is made
• Pagoda Travel reserves the right to suspend or terminate advisor access to the platform for misuse, circumvention of the platform, or breach of the advisor partnership agreement

Platform Terms for Guides & Operators

All guides and operators listed on the Pagoda Travel marketplace are bound by a separate Guide, Operator & DMC Partnership Agreement, which governs their conduct, obligations, pricing, and relationship with Pagoda Travel. By accepting assignments through the platform, guides and operators confirm their acceptance of that agreement in full. A copy of the current agreement is available upon request at hello@pagoda.travel.

Limitation on Consequential Damages

To the fullest extent permitted by law, Pagoda Travel shall not be liable for any indirect, incidental, consequential, or punitive damages — including but not limited to loss of revenue, loss of profit, loss of business opportunity, or reputational damage — arising from the use of the platform or the services of any third-party supplier, even if Pagoda Travel has been advised of the possibility of such damages.

Data Protection & Privacy

Pagoda Travel collects and processes personal data solely for the purpose of delivering the services requested. This includes names, contact details, travel information, and payment records. We do not sell or share personal data with third parties except where required to deliver confirmed services or comply with applicable law. All data is handled in accordance with applicable data protection legislation. For questions regarding your personal data, please contact us at hello@pagoda.travel.

Governing Law & Dispute Resolution

This agreement is governed by the laws of the Hong Kong Special Administrative Region. In the event of a dispute, both parties agree to first attempt resolution through direct negotiation in good faith. If the matter cannot be resolved within 30 days of written notice, it shall be referred to the exclusive jurisdiction of the courts of Hong Kong.

Acceptance

By registering on the Pagoda Travel platform, making a booking, or accepting an assignment through the platform, all parties — including travelers, travel advisors, guides, and operators — confirm that they have read, understood, and agree to be bound by these Terms & Conditions in full.

PAGODA TRAVEL LIMITED Hong Kong www.pagoda.travel

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